They talk highly about Heartland products and Heartlands customer service. The parts department has a wide variety of items that are found in larger stores. BTW the awning was taken care of in warranty.Īs a side note, the Convenience RV Shop on Hwy 75 in Willis, Tx (formerly known as the Fish Pond RV Park) has an excellent parts department, and a great (good Chicken Fried Steak) restaurant. I have made arrangements to bring the coach to Elkhart to get the broken trim piece and closet wall taken care of as the broken trim has been an ongoing issue since the coach was new. The awning now works better than it did when new. A new board was ordered and installed on Friday. Last week on Wednesday the service tech at the Convenience RV Shop in Willis, Tx looked at the awning and determined the problem to be a bad control board. One of which is a front piece on the RV that continuously comes loose, and the wall in the front closet coming loose. BTW - I do have an extended warranty which will also help as I have a couple of other issues to get taken care of. Their shop has an RV Park where you can stay and they will come to your site to work on your rig. They are an authorized A&E warranty repair facility and since my awning warranty expires on June 17th I will get it into their shop on this coming Monday. Status - I have contacted Convenience RV Park/Repair Park in Willis, Texas. I told here I believed the issue to be the motor was being defective. She advised i would need to get it looked at. She said it sounded as if the thermal cutoff was why it would stop. The lady I talked to told me it could be several problems from the struts being weak to the motor being defective. Solution - I contacted Dometic and told them of my issue. Wait another minute or two and then it will come in the rest of the way. After waiting a minute or two it will come in some more and stop. When we retract it the awning will come in about 3/4 of the way and then stop. Contact us and we will provide details of where to send a defective product.Problem - Our Weather Pro awning has recently started acting goofy. After the initial 30 days all warranty related issues will be handled by the manufacturer. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. We agree to repair or replace, at our sole discretion, a defective product if returned to us within 30 days or purchase date and accompanied by proof of purchase This warranty does not extend to any of our products which have been subject to misuse, neglect, accident, incorrect wiring or to use in violation of operating instructions furnished by us, nor extended to any units altered or repaired for warranty defect by anyone other than Boat and RV Accessories. If you have any other questions please e-mail us at Guidelines: All returned items are subject to a 20% restocking fee if not returned in the same condition as originally shipped. Please include a copy of your order in the box. You may use any major carrier to return the item, please provide us with a tracking number to ensure delivery. Any item valued over $100 is recommended to be insured. Units to be returned should be packed carefully. We will charge a 20% restocking fee on items not returned in original condition. Returns must be received within 30 days after authorization approved. Return requests must be made within 30 days of the receipt date. Failure to call before sending return may result in a delay of your refund.Īll returned merchandise must be in the original manufacturer’s packaging including manuals, accessories, cables, etc. In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us at 86. All orders from Boat and RV Accessories may be returned within 30 days from date purchase for a full refund less shipping charges, and a 20% restocking fee if the item is not in its original condition.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |